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Your Business Name
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Protection

Valuation and claims

Every move includes basic released-value protection at no extra charge, and full value protection can be added and priced in your written estimate.

Process

Five steps if something is damaged

This page is for information; the binding terms are in your moving agreement, bill of lading and protection terms.
  1. 1

    Check at delivery

    As items come off the truck, you and the crew lead look over boxes and furniture. Visible scratches, breaks and dents are pointed out right then.

  2. 2

    Inventory note

    The damage is written on the inventory and photographed. You and the crew lead both sign, and you keep a copy.

  3. 3

    Written claim

    You send a short written claim with photos. We acknowledge it in writing and open a file with the protection details.

  4. 4

    Inspection

    If needed, the item is inspected in person or from photos to decide whether it can be repaired.

  5. 5

    Repair or payment

    The item is repaired, or you are paid under the valuation option you chose. You can check the status by phone or WhatsApp at any time.

Usually covered

  • Breaks and cracks caused by drops, impacts or tipping during the move
  • Scratches and dents made while loading or unloading
  • Loss or damage from a truck accident or fire
  • Items on the inventory that go missing before delivery

Usually not covered

  • Scratches, cracks and faults that existed before the move (photos make this easy to show)
  • Fragile items you packed yourself that were not packed well enough
  • Cash, jewelry, documents and other valuables; keep these with you
  • Mechanical or electrical faults not caused by handling, such as a device that did not work before the move

Documents

Your Business Name documents

  • USDOT number

    Our U.S. Department of Transportation number is printed on the estimate and on every truck.

  • MC number

    Our interstate operating authority for long-distance moves; listed on the bill of lading.

  • Certificate of insurance

    Issued to your building management on request before moving day.

Insurance: Sample Insurance Company, policy no. 0000. These details are examples on the demo site.

Before you move

What you can do before moving day

  • 1Photograph valuable items before the move to record their condition.
  • 2Test electronics before moving day.
  • 3Tell us in writing about any high-value item before you sign the agreement.
  • 4Look over everything before you sign the delivery paperwork.

Common questions

Questions about damage and protection

What if I find damage after the crew leaves?

Visible damage is noted on the inventory at delivery. For damage you find later, a written claim within 30 days is enough on local moves; interstate moves allow up to nine months under federal rules. A written claim with photos and a short description is enough.

How long does a claim take?

We acknowledge a written claim within 30 days and send you a written decision or settlement offer after inspection. For interstate moves, federal rules give the mover 120 days to pay, deny or make a settlement offer.

What is the difference between released value and full value protection?

Released value is the basic, no-cost option: liability is limited to 60 cents per pound per article on interstate moves. Full value protection costs extra and means the mover repairs, replaces or pays the current market value of a lost or damaged item, subject to its terms.

Is protection included in the price?

Basic released-value protection is included. Full value protection is optional, and its cost is shown on your written estimate before you book.

To see a price ahead of time, try the cost calculator. For other questions, visit the contact page.

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